Florida Consumer Collection Practices Act by Mark Rasmuson: 2. Administrative Law

Consumer Complaint

The Office of Financial Regulation (OFR) of the Financial Services Commission receives complaints from consumers regarding: 

1. Unlicensed or fraudulent activity of Florida's financial service providers; and 
2. Fraud, unfair practice, or wrong-doing by a "consumer collection agency" (see Fla. Stat. 559.55(7)).

See Fla. Stat. 559.725 for the law regarding consumer complaints and the pertinent administrative duties of the OFR. 

Download and submit the administrative complaint form to OFR as provided by the Florida Consumer Collection Practices Act. 

Obtaining Legal Counsel

To recover money or property for fraud, unfair practice, or wrong-doing by a person as provided by the FCCPA, the OFR suggests "consulting legal counsel prior to or concurrent with our review" (see page 1 of the complaint form). 

Florida Administrative Code (FAC) & Florida Administrative Register (FAR)

To Search Rules in the FAC, FAR, and Reference Material:

• In "By Chapter Number", enter "69v-180."

To Browse Rules in FAC:

• Under "By Agencies" > Department Name > Department of Financial Services (69)
• Division Name: Finance (69V)
• Chapter Title: Collection Agencies (69V-180)

Public Information & Research Resources

Final Administrative Actions

• Search Final Orders
• Under "Statute," enter "559."

Notices of Public Meetings, Hearings and Workshops

Glossary of Terms and Acronyms

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